There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. SpeedHello, I recently had Virgin media set to be installed but on the day no engineer turned up to install. We had internet problems over the weekend. Re: Engineer appointment is too far. tvtimes Posts: 9,276. Just to update the thread, the engineer visit has been booked in. We would like to show you a description here but the site won’t allow us. on 04-10-2022 17:39. after 3 days an engineer turned did up, a line test and the service started working, 10 minutes later a different engineer turned and we told him it was working and so he went home. I have called the helpline who has passed me back to the first link so I am going around in a loop. I called Plusnet helpline and they said they couldn't contact the engineer either. I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. £29. Tudor. You can also view this in the My VM app . I know my hub is broken, but my question is do engineers carry spare hubs as I don’t want the engineer to arrive, tell me I need a new hub and say he has to order it. Choose Settings. Great-value deals on unlimited broadband. I trie. Joining in. Select My Account then click on order tracking. How miserable is your service? Engineer didn't show up, didn't give a call, a warning, nothing! What do I have to do now? Wait another - 5131257Press the “Home” button on your Virgin remote control. Ok received an adaptor, set up as instructed - nothing! I wasn’t told that the port would need to be activated. £9. Anot. . I'd suggest giving the broadband team a call and they can check the status of the engineer's visit. QuickStart, set up and connections. Virgin wires (Fiber and Copper Telephone) come into the loft; We initially had a landline and ISDN internet from Eurobell ( back in the day ) which became Blueyonder and then Virginmedia which is connected up to the copper telephone wire from Virgin Media; I have Virgin Media Superhub 3 (white) which is upstairs in my bedroom along. However, as Virgin Media Broadband is a very variable service at the moment, their comment about the problems with the intermittent service was very plausible. Options. This follows on from an appointment made for last week. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561. Thanks for confirming, so I need to call them and attempt to get them to understand what is wrong and avoid another £25 charge!Options. Switched to Sky and they've been fine. Previously with NTL, Virgin Net, Cabletel, Cable Online. 22 along with broadband and TV. I told the salesperson I could not set it up by myself, I definitely need an engineer, I was willing to pay £30. on 12-01-2023 20:13. The reason behind all of this is that VM (like all other "Tech" providers) are having "Hub" or electronic equipment supply issues - for the reasons that have been well reported in the press recently. 4 hours ago. Hello kaneledis. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. If there is a line in the property already the engineer may not need access to this, however I would make the landlord aware as to the install date anyway as they would likely need to access this anyway to check on the. They told me an engineer would visit on Thursday 2nd. There may also be a £9. TV on the go. Change or cancel a technician appointment. Is this issue common?Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. 08-02-2023 01:51 PM. Could we please arrange an en. matt. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. there is no live chat. QuickStart, set up and connections. Eh, that's exactly why I left Virgin media. Networking and WiFi. How do I get in touch with Virgin media? 0 Kudos Reply. TiVo. Spoke to Virgin Media engineer who didn't really have a clue - was telling me when my network was losing connection over the past month and what my broadband speed is !!. . Go to solution. However after getting off the phone with her. Tudor. The fact that the person on the phone had no idea that this was a thing either was incredibly frustrating (especially after having to put up with hold music for ages). 22 but did not appear. Engineer appointment not showing. Re: Engineer left me with 360 AND V6. Get our superfast unlimited fibre broadband. I've also tried to find a number on the website but I can't find the right one. Initially was told between 1pm and 6pm but I'll be able to see a more precise time on the my VM app on the day. 2: Seeker. . I thought you couldn't have a 360 and a V6 running on the same account at the same time. Here, you can see if there are any software updates available. Phoned on the evening on 24th was told cannot help today will have to call back tomorrow due to the updates in the area. They will just waste your time. QuickStart, set up and connections. on 19-10-2022 12:48. At about 3pm Tuesday I received a notification from the My Virgin Media app informing me "Great news, the network. Hi, I am still awaiting an engineer to replace the Hub 3 as ethernet ports sometimes stop working even worse when pinhole resets are executed. There may also be a £9. Thanks for your first post and welcome to our Community. Test Engineer salaries at Virgin Media can range from £37,664-£44,764. No confirmation received so just rang now and there is no record of the appointment. try using a free WiFi analyser app to check for clashing with your neighbours, SSID disappearing and so on. Fault occurred over a week ago, logged it with BTGS immediately. Sounds like you need a manned engineer install rather than self-serve. Hi, We're moving house tomorrow and so last week my partner phoned customer support to arrange a moving date and an engineer to install a connection at our new house. How do I book an engineer. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. Still no option to book an Engineer. Regards Gareth_LHe didn’t turn up at all! Looks like my flat used to be virgin media enabled. We would like to show you a description here but the site won’t allow us. Ok so nearly two months further on. Also tried reconnecting the landline back in to the. Networking and WiFi. I called again and was told an engineer was needed but the first available. Give the broadband team a call 0330 041 2460. At the same time my Virgin fibre broadband stopped working. 1: A signal issue with the in-built Freeview terrestrial tech. 1st one replaced the box with two previous models but same problem. I understand that your concern is with regards to the installation of Virgin Media services. Forum Member. on 10-02-2023 10:41. We would like to show you a description here but the site won’t allow us. If you don't mind, I will need to send you a private message to pass security. Hi, I had an engineer scheduled to come out 25th March but they did not turn up (see attached). Now booked again - 5249241. The situation described above is what recently. QuickStart, set up and connections. Account - Cable. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Dan1983. Dan1983. Excellent news , thanks for the update and we're pleased this has now been sorted for you. Ran diagnostics, no success so had to book an engineer visit. If our technicians find the issue is with your equipment and not Virgin Media’s, or if Virgin Media equipment has been damaged or tampered with, you may be charged a £25 fee. build flat I needed Vodafone to send an engineer out. Now tell me they can't advise me of anything until they receive the day's BT Openreach notes after 6pm this evening. Just moved into a new apartment, had a timeslot booked from 1pm-6pm yesterday on Friday for an engineer to come install home broadband. He stated that someone else will come the following week. . Options. Then he had to ring up Virgin three times to try and. eg 2landline help and support page tells you to follow the step by step instructions; there are no step by step instructions. Plugged it in, I can make calls out, people can ring in but I can't hear it ringing. Please look out for the purple envelope in the top right of your screen. on 01-06-2022 14:17. Their service has stopped working and it is not fully fixed after two full working days. My broadband failed totally on 27 June. Engineer booked from 1pm to 6pm to run cable to another room. Openreach engineer has twice failed to turn up - considering cancelling my contract. And the range for the position was between $75,000-$95,000. FYI that I do not work for NOW, just a NOW customer trying to help. I'm really sorry to hear that we've had to put the installation on hold for now due to further works being needed to be completed. Please let me know if there are any problems with the date or time and I can look to reschedule this for you. I do not work for VM. in the mean time. Book an engineer. My services went down yesterday and doing all the tests via the app it was advised to book an engineer appointment. Options. The box should reboot, the power button will turn blue, and it should reset and boot up normally. At a PayPoint or Post Office. com/myvirginmedia. I called the helpline and after 30 minutes of frustrating conversation where I had to repeat myself about 4 times on the same points to explain what was wrong the lady reassured me that there would be an engineer booked for me an. Although if you have been given an initial go-live date, then you are entitled to compensation of £5. Prior to this an appointment was made by Nige. 03-12-2022 22:36 - edited 03-12-2022 22:36. also modem has reset itself a couple of times . Stay safe online. Joining in. You’ll then be able to use your same old phone to make. You can book a technician either by phoning customer support, or waiting for staff to reply here. Engineers fails to turn up in My Virgin Media App yesterday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. They removed the old radiator but left the new one leant up against the wall (not attached/plumbed in). In response to Anonymous User's comment. Wednesday it was still not working, after 50 minutes on hold to Now they discove. Looking at the service hers it is not showing active. Engineer turned up but no connection in box. Our technicians are fully trained to fix all TV boxes at your home, so even if the appointment was arranged because of a specific issue, our technician will aim to fix any new ones. 01. My date for the service to start is December 24th. Hi I applied for virgin media on 28. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. 00 pm. Booked to start contract with Virgin media online got pre contract and all and booked engineer for Monday to install broadband today is - 5053575. • If you select Change Network Settings > From here, you can change or update your WiFi settings. . Plug the cables into the hub. Average salaries for Virgin Media Software Engineer: $116,902. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. £25 standard fee for the work. Networking and WiFi. My thinking now is that you bill the Neil Berkett £60. There's still clearly something going on here, despite using the online Virgin media. Automatic compensation under Ofcom rules is £9. Cancel engineer appt in My Virgin Media App 02-10-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media App 19-08-2023; Can’t cancel engineer appointment in My Virgin Media App 21-07-2023; Cancellation of Engineer Appointment in My Virgin. . 1 ACCEPTED SOLUTION. , a Virgin engineer was scheduled (Thursday 12th Jan). Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. But I’ve chosen Now Broadband for my tenancy. Current VM broadband only customer. But if the socket is there and you have the router, it should be straight forward to set up yourself. The brown box outside is all broken, please see the photo. My line is down again, my attempt to connect to Hub has failed. The next day a Virgin engineer checked my fibre confirming my cable was dead and needed a re-pull. So we tried getting virgin last year but the track was broken by the water board…. On the day of activation, connect your new router to the master phone socket. Isn’t it ridiculous that I have had my Virgin Media broadband for close to 2 weeks now and the company haven’t been able to send an engineer to me to install the VM socket for me. Fri 17 Nov 2023 02. Go to our service status page. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. 2. . Automatic compensation is only applied for installation delays when the Virgin Media is at fault. LJ23. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. Speed17 votes, 13 comments. FYI that I do not work for NOW, just a NOW customer trying to help. 06-11-2019 9:40. All field engineer apprentices work towards a Level 2. Want to post how awful service Virgin media provide 15/02/2022 - is when when my Internet go live date was. Megan_L. 10. Turn on suggestions. I have tried to call and I cant get past contract number as I dont have one yet. I happened to notice evidence of at least some IPv6 back in. There are 10 types of people: those who understand. Phone number - 150 from a VM phone, 0345 4541111 from any other phone. Call 150 support. wait here and VM should sort something. Options. Joining in. Volt. Ryan. Re: External works delays - engineer does not show up. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Does virgin media have a system in place to alert them that an engineer failed to turn up at a job? Monday 29th between 4pm and 7pm was when the engineer should have. Automatic compensation under Ofcom rules is £9. Hello, I recently had Virgin media set to be installed but on the day no engineer turned up to install. The box itself crashes daily and is unable to access. an English call centre. I had scheduled someone to arrive at 4 p. Then turn on the V6 again whilst keeping hold of those buttons for a furhter 30 seconds. TiVo. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. Up to speed. Gaming Support. A master socket is the main socket for the phone line in your home, not an extension socket. Check back here at any time for updates. Options. We then had a call last week saying that there were no engineer appointments available and the original date. As said, you will pay nothing until VM's service is installed and operational. 22/08/10 - 16:14 #5. We would like to show you a description here but the site won’t allow us. Explain what you need done - if an engineer visit is offered accept that. A Ti-Vo was installed in one of the upstairs bedrooms. A complaint is in place, it will not be closed until compensation is settled. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. I've booked for an engineer to come this afternoon. Follow these steps to install your virgin Media Broadband, TV and Phone service. During the hub 5 installation process the virgin media engineer stated that the virgin media wifi cable lines werent even on their system and that they weren't working properly as even had problem setting it up. had various members of Virgin Media suddenly pop up on screen looking confused then disappear again, and it generally felt as if whoever was meant to be in. Once he finished doing that, he then left advising me to restart my router and the Internet should be back up and running. Hey Virgin Media. Options. I ordered my home start setup kit approximately one month ago which arrived today. No contact. 1 ACCEPTED SOLUTION. @shina67 If your services are now running again it is likely that the issue was caused by an external fault. So. The engineer who came to our area seemed very shifty when I asked him if it was a network problem. 0 Kudos. 4 and there is a potential problem My hub 3 connects to the incoming box on the wall with what looks like an ethernet type connection and cannot be removed and it connects to the router with a screw type add-on fitted by a Virgin Media engineer. Also, my order with Plusnet is "Unlimited Fibre Extra". 99 and also possibly an installation or activation fee for the 360 box, although this may be waived if the customer is upgrading to the Ultimate Volt package. 99 for a new landline, but it’s free if you already have one. @Anonymous User. A technician was apparently booked to visit on 26. They were supposed to come. How do you get through to someone - 5376938. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. A VM person will respond in a day or two. Thanks for joining me on PM and providing me the details to be able to book in the tech visit for the phoneline. It’s run through from the basement and is incredibly rusty so I think the best option moving forward is having a virgin media wall socket installed which obviously requires an engineer. Are you sure that you haven’t got a BT socket somewhere in your property? Phone and fibre extra is delivered to this socket. With regard to the landline, I have followed all of the help guidance, used two other phones, rebooted etc and there is still no ringtone. many help would be greatly appreciated thanks. QuickStart, set up and connections. Virgin Media. No, should bi in an omnibus. I was due to be installed today and the engineer has not turned up. lovett wrote: ». Sign in . eg4go to live chat to resolve issues and book engineer. Downstream power should be between -6 and +10, Upstream power between 34 and 51. Can you let me know how to book an engineer p. Hi Pete, thanks for messaging us over PM, I am glad that this is on the way to becoming resolved. - Between 7:40-17:10 - Perfectly fine. However we can also help get this booked in for you via the forum. Here are some check points to make sure your phones are in good working order. . I have just moved to a new house and I had a Virgin media engineer scheduled to setup my broadband last Wednesday 10/05/17. I have a new LG 47LF7700 and Virgin Media Samsung V Box. Be aware that, given the time of year, this will not be immediately. Hey, Did anyone else get Virgin Media turn up at your. Easiest way is modem mode, because you will present a different MAC address to the Virgin Media DHCP server, by using another router and it will allocate a new IP because of a different MAC address it can see (different from the Virgin Media Hub). Copy the text in the Direct Link box, beware, there may be more text than you can see. Get our superfast unlimited fibre broadband. I am waiting for the engineer to also calibrate signal levels as the last engineer replaced the cable from my house to the main cab to a thinker RJ11 from a. I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. I will be able to get this set up for you. This appointment was then rescheduled by Virgin to the 23rd of November as they claimed external work needed. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. If its been that long - Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub serial numbers/MAC addresses off the barcode stickers and also your account number. Please let us know if you have any further issues. No texts have arrived, I did check on my third attempt that they had my mobile number correct. Do not cancel your existing broadband service until Virgin is in and working. The engineer then turns up for their appointment and can't doing anything as the external work has not been done. We had internet problems over the weekend. I have tried all the usual solutions (turning on and off, etc). I was offered a Volt 2, got a hub 3, with the possibility of connecting a phone. i have searched VM website but cant find how to make an appointment on line or home to chat to VM. An appointment was booked when I signed up with TalkTalk for today 8am to 1pm but the engineer never turned up. Sorry to hear you are having an issue with installation. I’ve called customer - 5221667. Have been through all the processes. OK, so, last night, internet went down, hub flashing green light, no internet. If that's the case then you'll still definitely have the usual landline set up until then, but once the date passes it will go inactive. Virgin had booked in an engineer (s) to come root in a proper connection under my garden, on 6th October as I was given a temporary cable, (hanging off my fence) when I lost TV and Internet a few weeks ago. . In response to Anonymous User's comment. If there isn't, there will be two steps. . • If you select Change Network Settings > From here, you can change or update your WiFi settings. Options. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If you ever need to speak to us urgently or by phone you can call us on 📞 0345 454 1111 or 150 from a VM landline. Hi I hope you can help. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. @A_HONEYMAN1979 wrote:. Engineers fails to turn up in My Virgin Media App a week ago; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. I wondered if someone could send me a link to vm own chat or to book engineer visit ?Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I can't remember the last time an Engineer came to check my Hub or internet connection. Give the broadband team a call 0330 041 2460. 23 and was told a engineer would come out Monday between 1-6 but no appearance I also have not received a welcome email in with my account details and area code so cannot create an account any help pleaseInstallation of a landline and broadband installation takes approximately 14 days. Networking and WiFi. If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. Jowa21. Options. I've booked a technician for you to come out and have a look into the issue with landline. I had no phone call to say no one will turn up. Re: How to book an engineer. TV. We've been asked not to post the number on the forum so I'll send you a PM with it. A further five days will be needed to connect your broadband. . 3 weeks ago. There’s a broadband issue in your area and our technicians are on the case to fix things. • Check the connection is tightly connected, it will make a 'click' noise. virgin unit (PLASTIC CASE) fitted outside of the house is falling apart and has water inside the download speed hardwire check is varying between 40 and 55 Mbps max ,should be around 100 plus. on 01-03-2023 00:20. Looks like lots of other people had the same problem. 18/10/07 - 13:56 #4. . If we promised to be with you on a particular day and we don’t turn up that day, or cancel with less than 24 hours’ notice, we’ll automatically apply a £29. . eg3fix your landline; tap can't receive calls and it takes you straight back to the start. When you've picked the date and time you want, click Next. Virgin Media. We would like to show you a description here but the site won’t allow us. Early morning at 9AM/11AM I've called the customer service 2 times asking if engineer already visited me? they said no. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. 04 per day from the initially agreed installation date until the service went live. How to restart your equipment properly. 30/06/19: we submitted another complaint to Virgin Media 05/07/19: another Virgin Media engineer visited to assess the damage 11/07/19:. If so, follow the on-screen instructions. Updated: 9:28, 21 Jun 2022 BROADBAND users have been warned they could face a penalty of up to £110 if they make a common mistake. I admit I got a bit irrate at the operator at 17:30 when I called not only did he tell me there was no record of an engineer. You might like to try giving full details here first to get some advice. We would like to show you a description here but the site won’t allow us. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Absolute joke of a company. tvtimes Posts: 9,276. 25 for each and every day that you are kept waiting. To be clear, this part-block is only in place for customers who haven't got an appointment in place. 00 for a broken. Hi, My mum had an engineer visit as she had no signal message on her tv but when her next bill was taken by DD there was a £25 charge on it. It's now nearly 1pm and the My VM app still says between 1pm and 6pm. Broadband & phone. on 10-02-2023 10:41. screw the master socket back to the wall. we have now been told we can get it so re ordered it is suppose to be getting installed on the 7th feb. Gaming Support. I have talked to about 10 different people on the phone and on the chat. They told me an engineer would visit. I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. Click the lower link (Share Live Graph) then click generate. Options. V6. Options. 3 weeks ago. Cable installation. I also want to cancel an engineer appointment scehduled for this Wednesday. .